Booking and payment
A valid credit or debit card is required to reserve your cleaning appointment.
A $100 deposit is charged when you book. It reserves your appointment and comes off your total. The rest of your price is charged to the same card after your cleaning is complete.
By booking with Brunex Cleaning, you authorize us to charge the payment method on file for the scheduled cleaning and for any applicable approved additional services or fees described in these policies, including cancellation, no-show and no-access fees.
Payments are processed by our payment processor, Stripe. We never see or store your full card number.
Pricing and quotes
We use flat-rate pricing, not hourly pricing, for standard residential cleaning. Your price is based on the information you give us when booking, including the size of your home, bedrooms, bathrooms, condition, pets, frequency and selected services.
Online prices assume the property matches the information submitted during booking. If the actual condition, size, number of rooms, amount of cleaning required, or requested services materially differ, Brunex Cleaning may adjust the price.
Whenever reasonably possible, we will tell you and get your approval before doing significant additional work.
Your quoted price covers the services and scope selected during booking. It does not guarantee a specific number of labor hours.
What's included
A standard cleaning is a normal residential cleaning for the bedroom count you selected.
- Kitchen surfaces
- Countertops
- Exterior of appliances
- Sink
- Bathroom cleaning
- Toilets
- Showers/tubs
- Mirrors
- Dusting
- Furniture surfaces
- Vacuuming
- Mopping
- Floors
- Emptying accessible trash
- General surface cleaning
Deep cleaning adds: baseboards, doors and trim, detailed bathroom cleaning, detailed kitchen cleaning, built-up dust, edges and corners, more detailed dusting, additional buildup removal where reasonably removable.
We can't guarantee removal of permanent stains, damage, discoloration, rust, hard-water etching or scratches.
Access to your home
You're responsible for providing safe and reliable access to the property at the scheduled appointment time. If our team can't enter because:
- No one is available to provide access
- A key or access code does not work
- The access information provided is incorrect
- Entry is refused
- An unsafe or unsecured animal prevents entry
- Another access issue prevents the service from being performed
the appointment may be treated as a no-show or cancellation and the applicable fee may be charged. See the Cancellation Policy →
Water and electricity
The property must have working water and electricity when they're needed for the requested cleaning. If utilities are unavailable and the cleaning can't reasonably be performed, the appointment may be treated as a no-access appointment.
Pets
Please tell us about your pets when you book. Normal pets are welcome and don't add to your price.
Please secure any aggressive, dangerous or otherwise unsafe animals before the cleaning team arrives.
Additional charges may apply when heavy pet hair, odor or other pet-related conditions require substantially more cleaning.
Valuables and fragile items
Please secure cash, jewelry, important documents, collectibles, antiques and other valuable items before the cleaning team arrives, and point out any fragile or specialty items that need special handling.
Brunex Cleaning is not responsible for damage resulting from items that were improperly installed, unstable, defective, already damaged or unusually fragile.
Please report any damage as soon as possible so we can investigate and document the situation.
Services we don't provide
We may refuse or change an appointment involving conditions that need specialized services or equipment, or that create a safety concern. This may include:
- Mold remediation
- Biohazard cleanup
- Bodily fluids
- Needles or sharps
- Hazardous chemicals
- Pest infestations
- Hoarding conditions
- Extreme sanitation conditions
- Unsafe structures
- Active construction hazards
- Excessive animal waste
- Other hazardous or unsafe conditions
If we find these conditions after booking, we may stop or change the service and may give you a separate quote for appropriate specialized work.
Recurring cleaning
We offer weekly, every-two-weeks and every-four-weeks recurring service. The recurring discount applies to the cleaning service itself, not to add-ons, and only while you stay on that schedule.
If you skip multiple appointments, or the home becomes substantially dirtier than the condition described when booking, the next cleaning may be repriced based on the actual condition of the property.
We may discontinue recurring service for repeated cancellations, payment failures, unsafe conditions, abusive behavior or other legitimate business reasons.
Photos
We may ask for photos of your property to make your quote more accurate. Our team may also take photos during a visit to document conditions or a proposed price change.
Photos are used internally for documentation and quality control. We never use photos of you or your property for public marketing without your permission.
Cancellations, rescheduling and refunds
Fees for cancelling, rescheduling late or no access are set out in our Cancellation Policy. Read the Cancellation Policy →
If something within your booked scope was missed, our 24-hour satisfaction guarantee applies. Read the Refund & Satisfaction Policy →
Online booking agreement
Before completing a booking, you confirm:
“I confirm that the information I provided about my home and requested services is accurate. I understand that my quoted price is based on the information provided and that materially different conditions may require an approved price adjustment. I have read and agree to Brunex Cleaning's Terms & Conditions, Cancellation Policy and Satisfaction Policy.”
By submitting a booking, you agree to these policies. We record when you agreed and which version of these policies applied.
Text messages
Our quote form has two optional text message boxes. If you tick the first, Brunex Cleaning will text you about your quotes and bookings: confirmations, reminders, on-the-way updates and payment links. If you tick the second, we may also text you promotional offers, such as seasonal offers and discounts. Both are optional and neither is a condition of booking.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for help. Carriers are not liable for delayed or undelivered messages.
How we handle your phone number is described in our Privacy Policy →
Changes to these policies
We may update these policies from time to time. The version you agreed to when you booked applies to that booking.