Our 24-hour satisfaction guarantee
If you believe something within the agreed cleaning scope was missed, contact Brunex Cleaning within 24 hours of your cleaning being completed.
We'll review your concern and, when appropriate, return to re-clean the affected area at no additional charge.
What the guarantee covers
The guarantee applies to the areas and services included in your original booking. It does not provide an automatic second full-house cleaning.
What it doesn't cover
- New dirt or mess created after the cleaning
- Areas that were not included in the booking
- Expectations beyond the agreed scope
- Permanent stains
- Rust
- Hard-water damage or etching
- Burn marks
- Scratches
- Existing damage
- Surface deterioration
- Conditions or items that need restoration or specialty work rather than cleaning
Refunds
If Brunex Cleaning determines that we failed to reasonably deliver the agreed cleaning scope and the issue can't reasonably be corrected, management may provide a partial or full refund at its discretion.
Refunds when you cancel
If you cancel early enough that no cancellation fee applies, your deposit is refunded in full. If a fee applies, it's taken from your deposit and any amount left over is refunded. See the cancellation fees →
How refunds are paid
Refunds go back to the card you paid with. Most banks show a refund within 5 to 10 business days.
How to report a problem
Call or email us within 24 hours of your cleaning. Tell us what was missed and where; photos help us review it quickly.